Elegant Lace Bridal, You Are Officially on My Bad List

Remember how the owner of Elegant Lace and I made a deal about my dress?  She told me I could either have them alter the dress down to a 6 and get my alterations somewhere else, or I could have the alterations done there, and they would alter the dress to my body, and I would only pay for shortening the skirt and the bustle.

This was less than 2 weeks ago, and I hadn't made a decision yet.

Last night, I got a call from them saying my alterations were done and the dress was ready to pick up.

Excuse me, what?  I haven't ordered alterations yet.  What alterations are you referring to?

This was essentially what I said when I called them this morning.  Their answer?  We don't know whether or not the dress has been altered down.  You'll have to come try it on to find out.

I was a fan of Elegant Lace.  I've promoted them on here.  I bought my dress and 2 of our bridesmaids' dresses from them.  I've recommended them when people asked me where to look for wedding dresses.

Now I wish I had never ordered from them.  If you don't know whether my dress has had alterations I didn't order, don't fucking tell me to come try it on to find out!  You find out yourself!  Show some customer service, dammit!  And while you're at it, how about a discount on my dress for ordering the wrong size in the first place and POSSIBLY doing alterations I did not agree to!

Yeah, I wouldn't go to them again, and you shouldn't either.

Dress horror stories, anyone?  Please make me feel better.