Remember how the owner of Elegant Lace and I made a deal about my dress? She told me I could either have them alter the dress down to a 6 and get my alterations somewhere else, or I could have the alterations done there, and they would alter the dress to my body, and I would only pay for shortening the skirt and the bustle.
This was less than 2 weeks ago, and I hadn't made a decision yet.
Last night, I got a call from them saying my alterations were done and the dress was ready to pick up.
Excuse me, what? I haven't ordered alterations yet. What alterations are you referring to?
This was essentially what I said when I called them this morning. Their answer? We don't know whether or not the dress has been altered down. You'll have to come try it on to find out.
I was a fan of Elegant Lace. I've promoted them on here. I bought my dress and 2 of our bridesmaids' dresses from them. I've recommended them when people asked me where to look for wedding dresses.
Now I wish I had never ordered from them. If you don't know whether my dress has had alterations I didn't order, don't fucking tell me to come try it on to find out! You find out yourself! Show some customer service, dammit! And while you're at it, how about a discount on my dress for ordering the wrong size in the first place and POSSIBLY doing alterations I did not agree to!
Yeah, I wouldn't go to them again, and you shouldn't either.
Dress horror stories, anyone? Please make me feel better.